![]() ![]() You should see a message that explains the problem with your payment method. You may have a credit card on file that was declined, needs to be updated because of the expiration date, or has the wrong billing information. If you can’t do either, you can go straight to Apple Support to help sort out this problem. ![]() If you don’t have a trusted device or number and have security questions set up for your Apple ID, head to the forgot password page and follow the prompts. With two-factor authentication, use a “trusted” device or phone number to reset the password for your Apple ID. Obviously this is to protect you from unauthorized users accessing and using your account. Your Apple ID is disabled or lockedįor your protection, if your password or other account information is entered incorrectly several times, Apple automatically locks your Apple ID. You might even find a different version of the app available to you. So head to the App Store online, developer’s website, or do a bit of research to see if the item can be purchased in the country in which you reside. Normally you’ll receive an error message stating this however, that’s not guaranteed. One of the most common reasons you can’t make a purchase is that the app or item is not available in your country. The item is not available in your country 6.1) When all else fails, contact Apple Support.
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